I.T. Stands For:
Information Technology.
We are "IT"!

Insight I.T. is a friendly, skilled, family-owned and operated Managed Service Provider (MSP), providing computer, network and specialized applications support to client-side end users and organizations.

We work with businesses to improve their IT Infrastructure Maintenance with the result of increased workflow continuity and maximized profits.

IT Infrastructure Maintenance we provide can be divided into four broad areas: server, desktop/laptop, backup and security. The maintenance operation frequencies are real-time, daily, weekly, monthly, quarterly, or as needed (break-fix). Reach out to us for reasonable priced IT solutions.

Our Ideal Customers are small-to-medium sized home or office businesses, that want to maximize their profits by increasing business continuity with better support for their desktop/server/network systems. We find that our clients make more money when they use our services because we're affordable and we keep their critical systems online and functioning properly.

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Services for IT Infrastructure Maintenance

Server maintenance is critical your business continuity. Here are some ways we can help you maintain your server systems:

i. Design, installation and configuration of internal network.

ii. Investigate known and unknown server errors based on solutions applied in the past and fresh investigations.

iii. Schedule critical patches and updates and then testing servers regressively.

iv. Regularly updating anti-virus and ensuring the anti-virus protection is working.

v. Regularly checking disk space and all relevant partitions as well as keeping track of all free disk space thresholds and configuring alerts for free disk space threshold breaches.

vi. Ensuring that server performance is optimal by regularly examining disk I/O, RAM, CPU and fragmentation.

Desktop and Laptop maintenance is critical to your business continuity and employee workflow. Below are our client-side maintenance principles:

i. Troubleshoot and solve any problem brought up by the client.

ii. Regularly monitor Windows update services to ensure that all critical updates and patches are applied.

iii. Regularly update anti-virus and ensuring anti-virus protection is working.

iv. Audit desktops/laptops for compliance with IT policies. For example, approved and unapproved software, internet usage, approved websites and disk space.

It's imperative for organizations to make regular backups of their data. This could be on a local device or on the cloud. Below are some data backup principles we use:

i. Maintain and monitor on-site backups and/or off-site cloud backups.

ii. Maintain backup media and escalating any issues with backup media.

iii. Create and maintain backups of security camera footage.

We support devices of all kinds. Smartphones, Tablets, Smart Home devices, such as mesh WiFi, cameras, smart locks and more. Reach out to us about supporting your systems and devices!

Local Area Networks (LAN) need either ethernet or fiber cable to connect out to the internet. It's critical for function, speed and security to have a properly designed and installed cable. We have a perfect record of providing excellent cabling services.

If you think you may need structured cabling services, please reach out to us from our Contact page.

Security protocols are an absolute necessity and need to be balanced with user functionality. Below are some ways we approach securing systems:

i. Installation of security cameras and DVR/NVR systems.

ii. Regularly auditing firewall logs to identify any suspicious activity.

iii. Implementing forced change of passwords at regular intervals by all users at the company.

iv. Backing up firewall configurations.

v. Testing the security system periodically by simulating internal and external intrusions and noting observations.

Apart from the points mentioned above, there may be some specific maintenance requirements for different IT infrastructures, and that should be defined by the organization itself.